Refund Policy — Moat8
Last updated: August 6, 2026
This Refund Policy applies to subscriptions to the Moat8 Data Vault service ("Service") purchased from Moat8 LLC, 30 N. Gould St, Ste R, Sheridan, WY 82801, USA ("Moat8", "we"). It forms part of our Terms of Service.
Our order process is conducted by our online reseller Paddle.com, which acts as the Merchant of Record for all our orders. Refunds are processed by Paddle to the original payment method.
1. 30-day money-back guarantee
If the Service does not work for you, you may request a full refund within thirty (30) days of your first purchase, for any reason. We do not require you to justify the request.
This applies to the first subscription period you pay for. It applies once per customer.
2. Renewals
Subscription renewals are not automatically refundable. You can cancel at any time before a renewal date, and your subscription then runs to the end of the period you have already paid for.
If a renewal charge takes you by surprise — for example you meant to cancel and did not — write to support@moat8.ai within fourteen (14) days of the charge. We will look at it and, in practice, we refund unused renewals where the Service has not been used in that period.
3. Annual plans
For annual plans, the thirty (30) day guarantee in Section 1 applies in full. After that period, annual subscriptions are not refunded pro rata, and cancellation takes effect at the end of the paid year.
4. Services engagements
Setup, custom connector and agent buildout work delivered under a statement of work ("SOW") is billed on milestones and is not covered by this policy. Refunds for that work, if any, are governed by the relevant SOW.
5. When we may decline a refund
We may decline a request where:
- the thirty (30) day window in Section 1 has passed and Section 2 does not apply;
- the account was suspended or terminated for breach of the Terms of Service, in particular the acceptable-use rules;
- the request is repeated after a previous refund to the same customer or payment method.
6. How to request a refund
Write to support@moat8.ai from the email address on the account, or use the support link in any Paddle receipt. Tell us the order reference from your receipt. We aim to respond within two business days, and refunds are normally returned by Paddle within five to ten business days of approval, depending on your bank.
7. Paddle's own refund rights
Independently of this policy, Paddle may issue a refund at its own discretion where a request is submitted within fourteen (14) days of the transaction, under the Paddle Refund Policy and the Paddle Checkout Buyer Terms.
8. Statutory rights
Nothing in this policy limits any right you have under mandatory consumer law in your country. Where such law gives you a better right, that right applies.
Contact: Moat8 LLC, 30 N. Gould St, Ste R, Sheridan, WY 82801, USA — support@moat8.ai